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House builders delivering outstanding customer satisfaction!
The results of the House Builders Federations (HBF) 2011 customer satisfaction survey, show levels of customer satisfaction that match or exceed those in any other industry or sector. Results show that:
Nearly 9 out of 10 buyers (88%) are very or fairly satisfied with the overall quality of their new home
Nearly 9 out of 10 buyers (86%) would recommend their builder to a friend.
Despite regular, unfounded criticism from industry detractors, the latest survey results confirm once again that home builders are committed to quality. They show that the vast majority of new home buyers are satisfied with the quality of their home and the service provided by their home builder.
Stewart Baseley, Executive Chairman at HBF, said today; "These results are truly outstanding and a testament to the efforts made by our industry to deliver ever increasing satisfaction levels to new home buyers. All the evidence we now have demonstrates categorically that as an industry we are delivering in the overwhelming majority of cases the type of product our customer's want, in a manner with which they are satisfied." Imtiaz Farookhi, Chief Executive of NHBC, which supports the survey and analyses the survey data for HBF said, "I am delighted that the significant improvements achieved last year have been maintained."
The results of the House Builders Federations (HBF) 2011 customer satisfaction survey, show levels of customer satisfaction that match or exceed those in any other industry or sector. Results show that:
Nearly 9 out of 10 buyers (88%) are very or fairly satisfied with the overall quality of their new home
Nearly 9 out of 10 buyers (86%) would recommend their builder to a friend.
Despite regular, unfounded criticism from industry detractors, the latest survey results confirm once again that home builders are committed to quality. They show that the vast majority of new home buyers are satisfied with the quality of their home and the service provided by their home builder.
Stewart Baseley, Executive Chairman at HBF, said today; "These results are truly outstanding and a testament to the efforts made by our industry to deliver ever increasing satisfaction levels to new home buyers. All the evidence we now have demonstrates categorically that as an industry we are delivering in the overwhelming majority of cases the type of product our customer's want, in a manner with which they are satisfied." Imtiaz Farookhi, Chief Executive of NHBC, which supports the survey and analyses the survey data for HBF said, "I am delighted that the significant improvements achieved last year have been maintained."
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